Refund policy

Change of mind

MERVIX does not accept returns or offer refunds when a customer changes their mind.

Items damaged during shipping

If your item arrives damaged, please contact us as soon as possible at info@mervixshop.com. Include your order number and clear photos or a video showing the damaged item and its packaging.

We will review your claim and arrange a refund for an eligible item damaged during shipping. We aim to arrange the resolution within 7 days after receiving your claim and supporting information. The time for a refund to appear in your account may vary depending on your payment provider.

Please do not return an item unless our support team provides instructions. If a return is needed to resolve a claim, we will provide the applicable return instructions.

This policy does not limit any rights or remedies available under applicable law.

Contact us: info@mervixshop.com | +1 (979) 300-6769